Effective Date: 04/01/2025
At Serenity Resale LLC we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website serenityresale.com (the “Site”) and use our services.
By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Site.
1. Information We Collect
We collect two types of information from users:
a. Personal Information: This is information that you provide to us voluntarily when you use our Site, create an account, make a purchase, sign up for newsletters, or interact with us in other ways. The personal information we may collect includes:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (credit card details, billing address)
- Other information you provide to us through forms or communication channels
b. Non-Personal Information: We may automatically collect non-personal information about your use of the Site. This may include:
- IP address
- Browser type and version
- Device information
- Referring/exit pages
- Pages visited and duration of visits
- Geographic location (if you have location services enabled)
This data helps us analyze trends and improve the functionality of the Site.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To process your transactions, manage your account, and deliver the services you request, such as order fulfillment, customer support, and communication.
- To Improve the Site: To personalize your experience, analyze usage trends, and improve the design and functionality of the Site.
- Marketing & Communication: To send you promotional materials, newsletters, or other communications. You can opt out of marketing emails at any time by clicking the “unsubscribe” link in the emails.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, or legal processes, or to respond to valid requests by public authorities (e.g., law enforcement).
3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate the Site, process payments, deliver orders, and provide customer support. These providers are authorized to use your personal information only as necessary to provide their services to us.
- Legal Compliance: We may disclose your information if required by law or in response to legal requests (e.g., a subpoena, court order, or government investigation).
- Business Transfers: If we merge, acquire, or sell parts of our business, your information may be transferred as part of the transaction.
4. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as pixels and web beacons) to enhance your experience on the Site. Cookies are small files stored on your device that allow us to recognize you and remember certain preferences or actions. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.
We also use analytics services (such as Google Analytics) to collect non-personal information and analyze how users interact with the Site. These services may use cookies to track user activity, but the information collected is generally anonymized.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Your Data Rights
Depending on your location, you may have certain rights regarding your personal data, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal data.
- Deletion: You can request that we delete your personal data, subject to certain exceptions (e.g., when the data is necessary for legal obligations).
- Opt-Out: You can opt-out of receiving promotional emails at any time by clicking the “unsubscribe” link in our emails.
To exercise these rights or for any questions related to your personal data, please contact us at [email protected].
7. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child under 13, we will delete that information as soon as possible. If you believe we have collected personal information from a child, please contact us immediately at [email protected].
9. International Users
If you are accessing the Site from outside the United States, please be aware that your data may be transferred to and stored in the United States where our servers are located. By using the Site, you consent to the transfer and processing of your information in the United States.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the new Privacy Policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any updates.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:
serenityresale.com
101 Spring Street, Ossining NY 10562
845-480-1250
[email protected]
By using the Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.